This Privacy Policy explains how Wafiy® (hereinafter “the Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit the website, use our services, or make purchases on wafiyshop.com (hereinafter “the Site”), as well as when you interact with us through any communication channels associated with the Site (collectively referred to as “Services”).

For the purposes of this Privacy Policy, the terms “you” and “your” refer to the users of the Services, including, but not limited to, customers, website visitors, and any other individuals whose information may be collected in accordance with the terms of this Policy. Please read this Privacy Policy carefully to understand how we process your personal information and the measures we take to protect your privacy.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time and strongly recommend that you review it periodically. All changes become effective immediately upon posting on our website. In the event of significant changes, we will notify you via email. To be among the first to know about such updates, please register on our website and provide your email address. We will keep you informed about how we collect, use, and, if necessary, disclose your personal information.

How We Collect and Use Your Personal Information

To provide our services, we collect and use personal information received from you and other sources. The information we collect depends on how you use our website and interact with us. We use this information to communicate with you, improve our services, and ensure compliance with legal obligations.

What Data We Collect

1.0 Information We Collect Directly:

* Contact Information: Name, address, telephone number, email.

* Order Information: Data related to your order, including name, shipping address, billing address, payment confirmations, and telephone.

* Account Information: Username, password, and security questions to protect your account.

* Purchase Information: Items you have added to your shopping cart or saved in your account, as well as information about loyalty points, product reviews, and gift cards used.

* Customer Support Information: The data you provide when contacting our customer support via chat or email.

1.1 You are not required to provide this data; however, certain website features may be unavailable without it.

1.2 Information About Your Website Usage:

We may automatically collect information about your interaction with the website through cookies and other technologies, such as pixels. This data may include:

* IP address,

* Device and browser type,

* Information about actions on the website (e.g., pages you visit or products you add to your shopping cart).

1.3 Information We Receive From Third Parties:

We may also receive information about you from third parties, such as service providers that support our website. For example, information may be received from companies like Shopify, which assist us in managing the website and processing payments.

1.4 Our Payment Processors

Our payment processors, which collect payment information (for example, bank account data, credit or debit card data, and billing address), use this information to process your payments to fulfill your orders and provide you with the requested products or services under the terms of our agreement with you.

How We Use Your Information

The information collected is used for the following purposes:

* To process and fulfill orders, including order confirmation, payment processing, and shipping of goods.

* To improve the quality of our services, including content personalization, marketing, and enhancing site functionality.

* To contact you regarding issues related to your order, inquiries, or technical support.

* To comply with legal obligations and protect our rights and interests.

Sharing Information with Third Parties

We do not sell, rent, or transfer your personal information to third parties, except when it is necessary to fulfill your order (for example, transferring data to a courier company). We may also share information with our partners and suppliers who assist us in providing services such as payment processing, marketing, or technical support.

Online Data Collection Technologies

When you visit our website, open or click on the emails we send you, or interact with our services or advertisements, we or third parties with whom we cooperate may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Please note: Any information received from third parties will be processed by this Privacy Policy. Also, see the section below, Third-Party Websites and Links.

Third-Party Websites and Links

Our website may contain links to other websites or platforms that are not under our control. If you click on these links, we strongly recommend that you review the privacy policies and terms of use of those third-party resources. We cannot guarantee the security or accuracy of the information presented on these websites and assume no responsibility for their content.

Also, please note that any information you post on public or semi-public platforms (for example, on social networks) may be accessible to other users of those services, and we cannot control how it will be used. Links to third-party resources do not imply our endorsement of their content, except in cases explicitly stated in our Services.

How We Use Your Personal Information

2.0 Provision of Goods and Services

We use your personal information to fulfill our obligations to you, including processing payments, executing orders, sending notifications related to your account, purchases, returns, and delivery. We also use your information to enhance your shopping experience, for example, through the Shopify platform and other partner systems that provide high security and reliability in data processing.

2.1 Marketing and Advertising

We may use your information to send you marketing messages tailored to your interests. These messages may be delivered via email, SMS, or through other channels. We also use your information to improve advertising on our website and on third-party platforms. For this purpose, third-party advertising partners working with us in accordance with their own privacy policies may be engaged. If you do not wish to receive such messages, you may unsubscribe at any time.

2.2 Security and Fraud Prevention

We employ strict security measures to protect your data. In the event of suspected fraud or unlawful activity, your data may be used to investigate or prevent such actions. We advise you not to disclose your account information and to monitor the security of your data.

2.3 Disclosure of Personal Information to Third Parties

We may disclose your personal information to the following third parties:

* Providers and partners who render services on our behalf (for example, payment systems, logistics companies, analytics platforms).

* Business and marketing partners to improve our services and advertising offers.

* In the event of mergers, acquisitions, or other corporate changes.

* In accordance with legal requirements, such as in response to requests by law enforcement authorities.

2.4 Sale and Distribution of Data

We do not sell your personal data; however, as part of marketing and advertising initiatives, we may share certain information with our business and marketing partners. You may revoke your consent to use your data for these purposes at any time.

2.5 User Rights

You have the right to request access to your personal information, have it corrected, deleted, or restricted in its use. You may also withdraw your consent to the use of your data for marketing purposes at any time by changing your account settings.

Children's Data

Our services are not intended for use by children, and we deliberately do not collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, please contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no information indicating that we “share” or “sell” the personal data of individuals under the age of 18 (in accordance with the applicable legal definitions of these terms).

Security and Storage of Your Information

We make every effort to ensure the security of your data; however, please note that no security measures are completely impenetrable, and we cannot guarantee "perfect security." Nevertheless, we take all possible measures to protect your data.

3.0 Protection of Payment Data

* All your card information is transmitted using SSL encryption (256-bit), which ensures a secure connection.

* Wafiy® complies with the PCI DSS Level 1 payment security standard – one of the strictest standards recognized by global payment systems such as Visa and Mastercard.

* When using 3D Secure, you will be prompted for an additional payment confirmation, such as via SMS.

* We do not store your card numbers – the information is transmitted directly to the payment systems for processing transactions.

3.1 Protection of Personal Data

* We do not disclose your personal data to third parties without your consent, except when necessary for logistics or payment processing.

* Wafiy® complies with the requirements of GDPR and CCPA, which allow customers from the EU and the US to request deletion of their data and to receive statements regarding all collected information.

3.2 Protection of Customer Account

* If you create a personal account in our store, your password is stored in an encrypted format, making it unreadable even if someone gains access to our system.

* Access to your order data is available only to you and the store owner.

3.3 Fraud Protection

* We take additional measures to detect and prevent fraud, including verifying transactions and using a fraud protection system to minimize risks.

We take the security of your data and protection against fraudulent activities very seriously. To ensure secure transactions, we implement several levels of protection:

4.0 Analysis of Suspicious Activity:

All orders are thoroughly checked for suspicious signs, such as discrepancies between the IP address and the stated country, mismatches between location data and payment information, and any other potential indicators of fraud. These checks help us minimize risks and protect your personal data.

4.1 Use of Advanced Security Technologies:

We employ the latest encryption and data protection technologies to ensure that your payment information remains confidential and secure.

4.2 Payment Data Verification Process:

We partner with reputable payment systems and use their secure channels to process all transactions. These systems also conduct fraud checks during the processing of payment data. These measures allow us to secure your purchases by minimizing risks and protecting your personal data from fraudsters.

Your Rights

Depending on your location, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply under certain circumstances. In some cases, we may decline your request as permitted by law.
Our privacy policy and returns policy comply with EU law.

5.0 Right to Access/Knowledge

You have the right to request access to the personal information we hold about you, including details on how we use and share your information. This allows you to understand what data we collect and how it is processed.

5.1 Right to Deletion

You have the right to require that we delete your personal data if it is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent to its processing.

5.2 Right to Rectification

If you discover that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request its correction.

5.3 Right to Data Portability

You have the right to obtain a copy of your personal data in a structured, machine-readable format. You may also request that this data be transferred to a third party if necessary, subject to certain conditions and exceptions.

5.4 Right to Restrict Processing

You may request the restriction of the processing of your data if you contest its accuracy, or if the processing of your data is unlawful but you do not wish for it to be deleted.

5.5 Right to Withdraw Consent

If we base the processing of your data on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of the data processing prior to the withdrawal of your consent.

5.6 Right to Appeal

If we deny your request or do not provide you with access to your data, you may challenge our decision by filing an appeal. To do so, simply respond to our refusal, and we will review the decision.

5.7 Management of Communication Preferences

We may send you promotional emails; however, you can opt out of receiving them at any time using the unsubscribe option provided in each email. Even if you opt out of promotional messages, we will still send you non-promotional messages, such as those related to your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising your rights. In order to fulfill your request, we may need to verify your identity—for example, through your email address or account details. If you designate an authorized agent to submit requests on your behalf, we will need to verify that you have indeed authorized that agent to act on your behalf. We will respond to your request in accordance with the requirements of the applicable law.

Complaints

If you have any complaints regarding the processing of your personal data, please contact us using the contact details provided below. We take the protection of your data seriously and will do everything possible to resolve any issues promptly and effectively.

If our response to your complaint does not satisfy you, depending on your location, you have the right to appeal the decision. You can file a complaint with the data protection authority in your country, as well as contact us for further discussion and resolution of the matter.

International Users

We understand the importance of protecting personal data, especially on a global scale. Your personal data may be transferred, stored, and processed outside your country of residence to ensure the security and functionality of our services. We take all necessary measures to protect your data.

If we transfer your data outside the European Union, we guarantee that such transfers will be carried out in accordance with international standards, using mechanisms such as the Standard Contractual Clauses of the European Commission or similar agreements approved by the competent authorities in the United Kingdom. This ensures that the level of protection for your data remains high regardless of the country to which it is transferred.

Contact Information

If you have any questions regarding our privacy policy or if you wish to exercise any of your rights related to the processing of your personal data, please contact us. We are ready to respond to all your inquiries and assist with any issues.

You can reach us by email at: support@wafiyshop.com

For more detailed information about our contact details, please visit the section here. In accordance with applicable data protection laws and unless otherwise stated, we are the controller of your personal data.

Product Usage Liability

Products such as diffusers, essential oils (which may be included as a complimentary gift with your order), eye/neck massage masks, blankets, lamps, and other items are intended for relaxation and to enhance overall well-being. If you receive essential oils as a gift with your order, we strongly recommend reviewing the oil’s composition before use. If you are aware that you are allergic to any components of the essential oils, please consult a doctor before use to avoid any potential adverse reactions.

6.0 We accept no liability for the consequences arising from the use of our products in the event of an allergic reaction, even if you were unaware of your allergy to any of the essential oil components. In case of an allergic reaction to the oils or any other products, we advise you to seek medical attention. If you need assistance in finding a specialist, we are ready to help locate a suitable doctor.

6.1 Products and Mental Health

The products in our store—such as diffusers, eye and neck massage masks, blankets, lamps, and other comfort items—are designed to help you relax and improve your overall well-being. They may be beneficial in reducing stress and tension, and they might help you cope with mild stages of psycho-emotional disorders by improving your mood and promoting relaxation. However, they are not intended for the treatment of depression or other serious mental illnesses.

Note: If you experience symptoms of depression or other mental disorders, we strongly recommend consulting a specialist, doctor, or psychologist. Our products may support you during moments of relaxation, but they cannot replace comprehensive medical care.

6.2 Lamp Usage Safety


Some products, such as lamps, may become hot when used for extended periods. We recommend following the operating instructions and not exceeding the recommended usage time. We are not responsible for burns or damage resulting from the improper use of our products, especially if a lamp is used beyond the recommended duration. Always follow the safety instructions provided on the packaging.

Contact

If you have any questions about our Privacy Policy or if you wish to exercise any of your rights, you may contact us in one of the following ways:

1. Email: Write to us at support@wafiyshop.com.

2. Website Contact Form: You can fill out the form on our website here.

3. Social Media: Write to us through our official social media.

We are always ready to help and answer your questions! Sincerely,
The Wafiy Team